There is no easy way to explain what follows, although we have done our best to make it all clear. If there is still some aspect of these conditions that does not fit, or you feel that after reading several paragraphs you are starting to get a headache, do not hesitate and contact us, we will be happy to chat and clarify any questions you have about our service. 

 

TERMS AND CONDITIONS OF USE

OWNERSHIP - LEGAL INFORMATION 

  • This website "www.pummba.com" (the "Web Platform") is owned by NUBBA SPACES, S.L. commercially known as "PUMMBA" ("Pummba" or "we"), a company legally constituted under Spanish law, with registered office at C/Llauder, 7 1º 3ª (08003 BARCELONA), holder of Tax Identification Number no. B-67834101 and registered in the Mercantile Registry of Tarragona, under Volume 3086, Folio 88, Page number T-53119 and 1st Inscription.

  • You can contact us by writing to [email protected]

 

OBJECT 

  • The purpose of this Web Platform is the online sale of Pummba products to final consumers and for domestic use. If you are a professional or company, please write to us at. [email protected]

 

ACCEPTANCE AND INTEGRITY 

  • Access to and use of our Web Platform, as well as its information, services and contents are subject to the applicable regulations and the provisions set forth in the conditions and policies of the Web Platform. 

  • Users of this Web Platform ("User / s") acknowledge and agree to have read and understood the Terms of Use and Sale and Privacy Policy and Cookies. By using our Web Platform, the User expressly acknowledges and agrees to be bound by them to the extent that they are applicable.

  • The illegality, invalidity or ineffectiveness of any of the provisions of the conditions and policies of the Web Platform shall not affect the effectiveness of the rest. Such provisions shall be replaced or integrated with others that, being in accordance with the law, respond to the purpose of those replaced. The parties waive any claim for damages that may be requested for this circumstance.

 

MODIFICATION

  • Pummba reserves the right to modify the conditions and policies of the Web Platform. Therefore, it is important that the User consult them regularly. In no case shall the modifications to the Terms and Conditions be applied retroactively to transactions already made, as they will only apply to future transactions.

  • In the event that the conditions and policies of the Web Platform are modified, Pummba will make every effort to inform Users, so that they can comply with the new applicable conditions and accept them or refrain from using the Web Platform and cancel their registered User account. In any case, it is important that Users regularly check the Conditions of Use and Sale and the Privacy and Cookies Policies. Any subsequent access to such modifications to the Web Platform on their part shall be deemed to constitute acceptance thereof.

  • In the event of a conflict between the conditions and policies of the Web Platform and a previous version of these, unless otherwise specified, these shall prevail. 

 

REGISTRATION AND ACCESS 

No registration is required to visit the Web Platform. However, the user must register to place an order through the same. Only users of legal age who are residents in Spain, with the exception of the Canary Islands, Ceuta and Melilla may register. To complete the registration the user must provide the information requested, being this real and accurate, and must maintain the confidentiality of your user account, which will be unique and non-transferable, as well as keep updated all your data. 

 

USE OF THE WEB PLATFORM 

  • The User undertakes in general to comply with these Conditions.

  • Users are fully responsible for the access and correct use of the website and its contents, subject to current legislation, as well as the principles of good faith, good customs and public order. 

  • Users shall refrain from using the contents of the website for illicit purposes or effects that are harmful to the rights or interests of third parties, or in any way damage, disable, affect or deteriorate the website, its contents and services. Pummba reserves the right, without prior notice, to exclude from its registers those Users who it considers to be making inappropriate use of the web page or who it considers to be in breach of the conditions of this document.

  • The User must inform Pummba immediately if a third party uses his or her account without authorization.

 

EXCLUSIONS OF LIABILITY

  • Pummba reserves the right to temporarily suspend the services of the Web Platform, whether for technical, security or maintenance reasons. Such action shall not entail any right to compensation for the User. Pummba reserves the right to make these changes without prior notice and shall not be liable, as a result of such actions, for the elimination or failure to make available the services and functionalities of the Web Platform.  

  • In the event that the Web Platform contains links or hyperlinks to other Internet sites, Pummba will not exercise any control over such sites and content. Under no circumstances, Pummba assume any responsibility for the contents of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

Pummba itself or as an assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or text, trademarks or logos, color combinations, structure and design ...), being expressly prohibited its reproduction, distribution and public communication, including the mode of making available all or part of the contents of this website, in any form and by any technical means, without the authorization of Pummba.

The user undertakes to respect the intellectual and industrial property rights owned by Pummba. The user must refrain from deleting, altering, evading or manipulating any protection device or security system installed on the website.

 

APPLICABLE LAW AND JURISDICTION

The relationship between Pummba and the USER shall be governed by the Spanish legislation in force and any dispute shall be submitted to the Courts and Tribunals of the city of Barcelona (Spain).

Likewise, the User can access the online dispute resolution platform established by the European Commission to resolve disputes relating to contractual obligations arising from online sales or service contracts between a consumer resident in the Union and a company established in the Union. Users can obtain additional information through the following link: http://ec.europa.eu/consumers/odr/.

 

SALES TERMS AND CONDITIONS

This Web Platform only allows sales in Spanish territory, with the exception of the territories of the autonomous communities of the Canary Islands and the autonomous cities of Ceuta and Melilla. 

In case you live outside this territory and you are interested in any of our products, please contact us ([email protected]).

On the other hand, you may only purchase products through this Web Platform if you are of legal age and have full legal capacity. 

 

PRODUCTS AND PHOTOS

The products may only be used for domestic purposes. Pummba shall in no event be liable for any claims arising from a use other than that for which the Pummba product is intended. 

Pummba uses photographs and descriptions to provide an illustrative and approximate image of the products in order to provide Users with an overview of the product, without implying their accuracy. For example, we do not guarantee that the appearance will be exactly the same as shown in the photograph.

 

PURCHASING PROCESS

Once the selection of the desired product(s) has been made, the User will access the "Shopping Cart", a page where he/she will see all the information related to the purchase: quantity, price, shipping...

Subsequently, to complete the order it will be necessary for the User to register as a registered User of the Web Platform or, where appropriate, access as a registered User with your username and password, or as a guest user.

Finally, the User will be asked to select the payment method. If during the purchase process there is any doubt, the User should contact Pummba through the means provided during the purchase process. 

 

ORDERS

The confirmation of the order by the User constitutes a contractual offer to purchase the product in question. The offer will be perfected at the moment Pummba confirms the order by sending a confirmation email together with the corresponding payment receipt indicating the amount delivered at the moment of subscribing the order, breaking down applicable taxes such as VAT and other expenses (e.g. shipping costs if any) and informing about the shipping method. 

Pummba reserves the right to reject firm order(s), in this case the User will be informed by e-mail to the address provided by the User within a maximum period of 3 working days from the date of the order placed. If the User does not place another order to replace the rejected one, Pummba will return to the User by bank transfer or other methods of payment the amount initially paid on account, being cancelled the order placed without the right to any compensation or indemnification.

 

PRODUCT PRICE

The price of the products is that which is indicated at all times on the Web Platform. The price will always be in Euros. VAT or applicable taxes will be applied to the prices. 

Pummba reserves the right to modify a price if it detects that there is a material error in its indication, even after receiving the purchase offer from a User. In such a case, it will inform the User so that he/she can decide whether to continue with the order or cancel it.

Any costs associated with the purchase of a product, such as, for example, shipping costs or the use of a particular payment method, will be indicated during the purchase process and, in any case, the User must confirm their acceptance before finalizing the order. 

Please note that the prices of Pummba products, services and transport are exclusively applicable in Peninsula and Balearic Islands. Other destinations (Canary Islands, Melilla, Ceuta or International) according to study and previous budget, acceptance of the same and full payment in advance.

 

PAYMENTS

Users represent and warrant to Pummba that they have the necessary authorizations to use the means of payment selected at the time of placing their order, exempting Pummba from any liability for unauthorized use or in any way illegitimate.

Payments denied, in whole or in part, by the corresponding entity will automatically result in the cancellation of the order.

Likewise, any incident derived from the payment of the price will be a reason for not proceeding with the delivery, withdrawing the product from the place of delivery if it has already been delivered or cancelling the transport if the product is in the process of delivery.

In the latter two cases, the parties must arrange a second delivery which, in any case free of charge, will be assigned according to the logistical availability of the transport network used by Pummba. In the event that a third delivery is required, Pummba will contact the customer to determine the time and possible cost.

By making a purchase on Pummba you are agreeing to the terms and conditions and privacy policy of our service providers or payment gateways. For more information, you can consult these terms and policies in the following list:

 

Payment by bank transfer

Pummba will reserve orders placed by bank transfer until confirmation of the order by Pummba. If after this period Pummba has not received payment of the price, the order will be automatically cancelled. 

In any case, the User will be responsible for the correct introduction of the data to make the transfer, including any reference or concept that Pummba may indicate during the purchase process. In case of error, Pummba will cancel the order due to the impossibility of verifying and validating the payment of the order.

 

INVOICE

In the event that the User wishes to receive an invoice, he/she should request it from Customer Service by calling +34 900 670 182 or by sending an email to [email protected].

 

DISCOUNTS AND VOUCHERS 

The offers, codes and discount coupons will be valid as long as they are used during the term of validity and respecting the conditions for their use (e.g. minimum amount, accumulation of discounts, nominal use, etc.).

Under no circumstances may these discounts be reimbursed to the User. Unless an express exception is made, no discount may be accumulated with another discount or discounted product. Discounts shall not be transferable to other persons and their commercialization is prohibited.

Vouchers must be used on a single order. If the order is less than the amount of the voucher, the User will lose the right to use the difference in other purchases. If the order is higher than the amount of the voucher, the User will pay the difference. The vouchers will not be transferable to other persons and their commercialization is prohibited. 

 

PRODUCT AVAILABILITY

Products on the Web Platform are subject to availability. Pummba will do its best to indicate availability on the Web Platform itself. However, the User should be aware that there may be small temporary mismatches between actual stock availability and what is indicated on the Web Platform. In such a case, the User will be informed so that he/she can decide whether to continue with the transaction or cancel it.

 

SHIPPING POLICY

Location and deadlines

Shipments/deliveries are only made to Spain, except Canary Islands, Ceuta and Melilla. 

Unless otherwise indicated, the delivery times indicated on the Web Platform are calculated from Monday to Friday and may be altered by holidays.

Thus, lead times vary depending on the product and quantity ordered as reported during the purchase process. Thus, it is expected between 1 and 3 working days for all products depending on geographical destination and time of purchase (day and time).

Pummba reserves the right to modify delivery times. No shipments will be made to P.O. Boxes.

Approximate delivery times are indicated during the purchase process. Pummba will do its best to meet these deadlines. However, transportation is subject to factors beyond Pummba's control. 

Cancellation due to delay

Where appropriate, Users may cancel an order if, after thirty (30) calendar days from the confirmation of the order by Pummba, the User has not received the products for reasons attributable to Pummba.

Absence at home and second delivery and storage costs

Absence at the address indicated by the User shall in no case be a valid reason to cancel an order due to the expiration of the aforementioned period. In case of absence, the User must follow the instructions of Pummba or the transport company to proceed with the delivery of the product in subsequent attempt(s). 

Pummba shall not be liable for any damage to the product resulting from a delay in delivery attributable to the User.

In this regard, please note that firm orders that have to remain stored in the facilities of Pummba or third parties due to the impossibility of being delivered to the User, either by not being at home on the agreed day for delivery, incident in the payment process, improper return of the order, etc.. (an enunciative list of assumptions not being limitative of them), will remain a maximum of 3 months, after this period, the firm order will be canceled and the amount paid on account (partial or full) will be retained as damages.

In the event that the User requests again the delivery of the order in firm or picks it up personally, Pummba may apply to the User a surcharge for each day of storage of the same as damages; in addition to the corresponding costs for second deliveries if applicable. 

Delivery limitations

Users must inform of any architectural or structural barriers that, in consideration of the dimensions of the products purchased, may prevent or hinder delivery to the User's home. 

 

RETURN POLICY (CANCELLATION) 

Deadlines

Whenever applicable in accordance with consumer and user regulations, the Consumer User who has purchased a product on the Web Platform may, within fourteen (14) calendar days of receiving the product, cancel the contract without having to specify the reason and without any costs arising therefrom.

The cases can only be returned within the described period of 14 calendar days as long as they have not been used and the original box is kept. If the original box is not kept, the customer must correctly pack the product for collection.

Satisfaction guarantee

Notwithstanding the period of fourteen (14) calendar days above, for the sofa, Pummba voluntarily grants a period of one hundred (100) calendar days for Users to exercise their right of withdrawal, day 1 being the day the customer receives the sofa. 

The User may request the activation of the aforementioned satisfaction guarantee as long as the sofa to be removed does not present any apparent defect.

This check will be carried out by the logistics services in their warehouses. However, the logistics services may carry out the check at the customer's home if they detect damage that prevents the sofa from being exchanged.

Returns are not accepted for orders where the 100-day trial period has already been used on a previous purchase by the same customer.

This 100-day trial period does not apply to casings.

In case of product change, the 100-day trial period will be maintained from the day of receipt of the first product, i.e. it will not be renewed with the receipt of the second product. 

Form

To exercise the right of withdrawal, the consumer User must contact Pummba Customer Service and inform them of the cancellation of the contract before the expiration of the right of withdrawal. The User must provide the required documentation such as, for example, a photograph of the product, the product model, method of payment, copy of the invoice or receipt of purchase or, failing that, the electronic confirmation of the initial order. Without the requested documentation or photographs, the return will not be processed.

Likewise, the User can use if he/she wishes the following template of right of withdrawal offered by the OCU that he/she has to send us within the term and according to the means indicated above: link to the template.

Collection and withdrawal

The transport company will contact the User to inform about the day and time of collection of the item. After seven (7) working days from receipt of the returned item in our warehouse, the amount will be paid by bank transfer to the account previously indicated by the User and after verifying that the items are in good condition.

Please note that possible additional costs for transport and/or special delivery on delivery of the initial order are not refunded.

Products purchased with financing

All consequences arising from the acquisition of the order through a financing contract concluded between the User and a financial institution are the sole and exclusive responsibility of the User.

Pummba will not be responsible for the financing operations of the products purchased. Any financing operation for the acquisition of Pummba's products will be done outside this company, being a private agreement between the User and the financial institution of his choice. In no case shall Pummba act as a lender or credit intermediary.

 

PRODUCT WARRANTY 

Legal warranty

Pummba offers Consumer Users the legal guarantees for each type of product offered on the Web Platform as indicated in their respective descriptive sheets.

The legal warranty period as of April 1, 2022 is five (5) years. 

Defective product

In the case of a defective product, Users must inform Pummba through the same procedure provided for withdrawal so that we can replace the product.

The warranty only covers manufacturing defects, expressly excluding defects resulting from improper use or poor maintenance. In this sense, without limitation, Pummba shall not be liable for defects resulting from: 

  • inadequate, incorrect or inappropriate use or treatment;

  • application of inappropriate cleaning products;

  • in case of use that has not been strictly domestic;

  • when the product has been conserved in inadequate conditions to maintain its qualities;

  • of damage caused by water, humidity, fire, improper transportation, lack of maintenance; or

  • when the sofa is stained due to a cause attributable to the User.

Any claim for non-conformity must be accompanied by the purchase invoice or similar (e.g. payment receipt or order confirmation email) and at least two (2) illustrative photographs. The warranty covers manufacturing defects and defects in the materials of which the sofas are made. This warranty does not cover cuts or scratches, normal wear and tear, or damage caused by knocks or accidents.

In any case, we will understand that a product is compliant and therefore the warranty does not apply if a) it conforms to the description made by Pummba and possesses the qualities of the product that Pummba has presented on the Web Platform; b) it is suitable for the uses to which products of the same type are ordinarily intended; and c) it is suitable for any special use required by the consumer User when it has made it known to Pummba at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for such use.

 

FORCE MAJEURE

Any delay or failure by Pummba to comply with these Conditions of Sale shall not be deemed a breach of these Conditions of Sale and shall be excused to the extent caused by any cause beyond Pummba's reasonable control, including acts of God, power outages, natural disasters, restrictions by public authorities, inclement weather, strikes, public disturbances, pandemics, outbreaks of previous pandemics or threats of such events occurring.

If after thirty (30) days from the commencement of the force majeure event the force majeure event persists so as to prevent the performance of these Conditions of Sale, either party may terminate the transaction in question.

 

CONTACT

For any general inquiries related to our Web Platform, Users may contact us directly through:

  • E-mail: [email protected]

  • Phone: +34 900670182

  • Postal address: C/Llauder, 7 1º 3ª (08003 BARCELONA)

  • Contact form available on the Web Platform